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Privacy Policy

Last updated: May 13, 2025

Summary

We collect personal data when you use our website, contact us, or use our services. We use this data to provide and improve our services, communicate with you, and comply with legal obligations. You have rights regarding your data, including access, correction, and deletion. We implement appropriate security measures to protect your data.

ProcessIQ ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website processiq.com or use our business automation services.

We are the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data practices, please contact us using the details provided in the "Contact Information" section below.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.

We collect several types of information from and about users of our Site, including:

2.1 Personal Data

Personal Data is information that identifies you as an individual. We collect the following categories of Personal Data:

  • Identity Data: First name, last name, username or similar identifier, title, company name, and job title.
  • Contact Data: Email address, telephone numbers, postal address, and billing address.
  • Financial Data: Payment card details (processed securely through our payment processors).
  • Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.
  • Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.

2.2 Usage Data

We automatically collect Usage Data when you visit our Site. This may include information such as your device's Internet Protocol (IP) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. For more information about the cookies we use, please see our Cookie Policy.

We use the information we collect for various purposes, including:

  • To provide and maintain our services
  • To notify you about changes to our services
  • To allow you to participate in interactive features
  • To provide customer support
  • To gather analysis to improve our services
  • To monitor the usage of our services
  • To detect, prevent, and address technical issues
  • To fulfill any other purpose for which you provide it

Under the General Data Protection Regulation (GDPR), we must have a legal basis for processing your personal data. We rely on the following legal bases:

Consent

Where you have given us explicit consent to process your personal data for a specific purpose.

Contract

Where processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Legitimate Interests

Where processing is necessary for our legitimate interests or those of a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.

Legal Obligation

Where processing is necessary for compliance with a legal obligation to which we are subject.

Glossary of Legal Terms

C

Cookie
A small piece of data stored on the user's computer by the web browser while browsing a website.
Consent
Any freely given, specific, informed and unambiguous indication of the data subject's wishes by which they signify agreement to the processing of personal data relating to them.

D

Data Controller
The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.
Data Subject
An identified or identifiable natural person whose personal data is processed by a controller or processor.
Data Breach
A breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored or otherwise processed.

G

GDPR
The General Data Protection Regulation (EU) 2016/679, a regulation in EU law on data protection and privacy for all individuals within the European Union and the European Economic Area.

L

Legitimate Interest
A legal basis for processing personal data which is necessary for the purposes of the legitimate interests pursued by the controller or by a third party.

P

Personal Data
Any information that relates to an identified or identifiable individual.

Document Version History

Version 2.1

May 13, 2025
  • •Updated information on international data transfers
  • •Added clarification on cookie usage
  • •Improved readability and structure of the document

Version 2.0

January 5, 2025
  • •Major revision to comply with updated GDPR requirements
  • •Added section on data subject rights
  • •Expanded information on data retention policies

Version 1.5

June 20, 2024
  • •Updated third-party service providers list
  • •Clarified data processing purposes
  • •Added information about automated decision-making